Retailer consumer-law checklist
For retailers
An annual compliance run-through covering quality, returns, pricing and advertising.
Resources
Resources
Practical guides and checklists, free to download. They are general information rather than advice on your situation — if something here applies to you, talk to us before acting on it.
Consumer dispute response
For retailers
Which remedy the law requires, with three replies you can adapt.
Chargeback response
For merchants
How card disputes work, what evidence decides them, and a representment to adapt.
Small-claims preparation checklist
For claimants
From letter before claim through to enforcement, for claims up to £10,000.
Contract review checklist
For businesses
What to look for before signing something someone has sent you.
Commercial contract checklist
For businesses
A drafting and negotiation checklist for business-to-business agreements.
Every sheet states the law it is written under and the date it was last reviewed. Law changes; check the date before relying on any of them.
Consultation
Tell us about your matter
Share a few details through our consultation form and we will revert with next steps, timelines and a fee estimate.
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